Who we are
Tircha, the leading brand in the bag industry, is guided by a set of core values that drive our success and distinguish us from our competitors. These principles shape our approach to business and reflect our commitment to providing exceptional products and services to our customers.
- Customer Obsession: At Tircha, we are obsessed with our customers. Their satisfaction and delight are at the forefront of everything we do. We constantly strive to exceed their expectations by understanding their needs and delivering innovative solutions.
- Innovation: We have a passion for invention and continuous improvement. We foster a culture of creativity and encourage our employees to think outside the box. By embracing new technologies and ideas, we constantly push the boundaries of what is possible in our industry.
- Operational Excellence: Tircha is committed to operational excellence in every aspect of our business. We constantly seek ways to streamline our processes, enhance efficiency, and optimize our supply chain. This allows us to deliver products of the highest quality, on time, and at competitive prices.
- Long-term Thinking: We believe in taking a long-term perspective in all our decisions and investments. Our focus extends beyond immediate gains to building sustainable relationships with our customers, partners, and employees. We are dedicated to creating lasting value and making a positive impact on the communities we serve.
Tircha has pioneered several industry-leading initiatives and services that have revolutionized the retail landscape. These include:
- Personalized Shopping Experience: Our advanced recommendation algorithms analyze customer preferences to provide tailored product suggestions, ensuring a personalized shopping experience.
- Fast and Convenient Delivery: We offer expedited shipping options, such as Tircha Plus, to ensure swift and reliable delivery of orders. Our sophisticated logistics network enables us to fulfill orders efficiently.
- Environmental Sustainability: We are committed to reducing our carbon footprint and protecting the environment. Tircha actively promotes sustainable practices, including packaging optimization and eco-friendly initiatives, as part of our commitment to corporate social responsibility.
Tircha’s dedication to customer-centricity, innovation, operational excellence, and long-term thinking has made us the go-to brand for millions of customers worldwide. We continue to push the boundaries of what is possible in the retail industry, setting new standards for excellence and redefining the shopping experience.
Customer Reviews
At Tircha, we value the feedback and opinions of our customers. Your reviews play a crucial role in helping others make informed decisions about our exceptional bag products. We encourage you to share your genuine experiences and thoughts, whether they are positive or negative.
Customer Reviews serve as a valuable resource for potential buyers, providing insights into the quality, functionality, and suitability of our bags. By sharing your feedback, you can help others determine whether a specific bag is the right fit for their needs.
To maintain the integrity of our review system, we have implemented strict guidelines to ensure authenticity and prevent any manipulation or bias. We have a zero tolerance policy for reviews that are intended to mislead or deceive our customers.
Terms & Conditions
Welcome to Tircha! These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.
- Intellectual Property: a. All content, including but not limited to logos, trademarks, images, text, graphics, and software, on the Tircha website is the property of Tircha and is protected by applicable intellectual property laws. b. You may not use, reproduce, modify, or distribute any content from our website without prior written permission from Tircha.
- Product Information: a. We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, errors or inaccuracies may occur. We reserve the right to correct any errors or update information on our website without prior notice. b. The colors, sizes, and dimensions of our products displayed on the website are approximate and may vary slightly.
- Orders and Payment: a. Placing an order on our website constitutes an offer to purchase the selected products. We reserve the right to accept or reject any order at our discretion. b. Prices displayed on our website are in the designated currency and are exclusive of applicable taxes, duties, and shipping charges. c. We accept various payment methods, as specified during the checkout process. By providing payment information, you represent and warrant that you are authorized to use the chosen payment method.
- Shipping and Delivery: a. We will make reasonable efforts to ship your order within the specified timeframe. However, delivery times may vary depending on the shipping location and other factors beyond our control. b. Any delivery dates provided are estimates and are not guaranteed. Tircha is not liable for any delays or damages arising from the delivery process.
- Returns and Refunds: a. Our return policy governs the process for returning products and requesting refunds. Please refer to our Return Policy page for detailed information on eligibility, procedures, and any applicable restrictions.
- Limitation of Liability: a. To the fullest extent permitted by law, Tircha and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use our website or services. b. We do not guarantee the uninterrupted availability or error-free functionality of our website. You acknowledge that access to our website may be temporarily suspended for maintenance or other reasons beyond our control.
- Indemnification: You agree to indemnify and hold Tircha and its affiliates, employees, and representatives harmless from any claims, losses, damages, liabilities, or expenses arising out of your use of our website, violation of these Terms & Conditions, or infringement of any third-party rights.
- Governing Law and Jurisdiction: These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction where Tircha is registered. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
- Modifications: Tircha reserves the right to modify, update, or replace these Terms & Conditions at any time without prior notice. Continued use of our website after any changes constitutes acceptance of the revised Terms & Conditions.
Please review these Terms & Conditions regularly to stay informed of any updates or changes.
If you have any questions or concerns regarding these Terms & Conditions, please contact us at tircha@protonmail.com
Shipping Policy
Thank you for choosing Tircha as your preferred bag brand. We strive to provide you with a seamless shopping experience, which includes prompt and reliable shipping services. Please review our Shipping Policy below for important information regarding order processing, delivery times, and tracking.
Order Processing Time: Once your order is successfully placed on our website, our dedicated team works diligently to process and prepare it for shipment. Please allow 1-2 business days for order processing. During peak seasons or promotional periods, processing times may be slightly extended, but we always prioritize getting your order ready as quickly as possible.
Shipping Methods and Delivery Time: We offer a range of shipping methods to cater to your needs. The available options and estimated delivery times will be presented to you during the checkout process. Please note that delivery times are estimated and may vary depending on your location and external factors beyond our control, such as customs procedures and weather conditions.
Order Tracking: To keep you informed about the progress of your shipment, we provide tracking information for all orders. Once your order is dispatched from our warehouse, you will receive an email with a tracking number and instructions on how to track your package. You can also access the tracking information by logging into your Tircha account and visiting the Order History section.
Shipping Costs: Shipping costs are determined based on various factors, including the shipping method selected, the weight and dimensions of the package, and the destination. The applicable shipping charges will be displayed at checkout before you confirm your order. We occasionally offer free shipping promotions, so be sure to check for any ongoing offers during your purchase.
International Shipping: Tircha proudly serves customers worldwide. We offer international shipping to numerous countries. However, please note that additional customs fees, taxes, or duties may apply upon delivery, which are the responsibility of the recipient. These charges are imposed by the customs authorities in the destination country and are beyond our control. We recommend checking with your local customs office for more information on any potential additional charges.
Shipping Address: To ensure smooth delivery, please provide an accurate and complete shipping address during checkout. We are not responsible for delays or misdeliveries caused by incorrect or incomplete addresses. If you need to update your shipping address after placing an order, please contact our customer support team as soon as possible, and we will do our best to assist you.
Shipping Restrictions: While we strive to serve customers worldwide, there may be certain products or destinations that have shipping restrictions. These restrictions may be imposed by local regulations, courier limitations, or other factors. If your order falls under such restrictions, we will notify you promptly and offer alternative solutions if possible.
Order Tracking, Delivery, and Issues: If you have any questions or concerns regarding your order’s tracking, delivery status, or if you encounter any issues with the shipment, our customer support team is here to assist you. Please reach out to us through our designated customer support channels, and we will gladly provide you with the necessary assistance and information.
At Tircha, we are dedicated to ensuring that your orders are shipped promptly, efficiently, and securely. We appreciate your trust in our brand and are committed to delivering your bags to you in a timely manner. Should you have any further questions or require additional information, please do not hesitate to contact us.
Refund & Cancellation Policy
Thank you for choosing Tircha as your trusted bag brand. We want to ensure your satisfaction with your purchase, and we have established a comprehensive Refund & Cancellation Policy to address any concerns or issues that may arise.
Refund Policy:
- Eligibility for Refunds: We offer refunds on eligible products that meet the following criteria:
- The product is damaged, defective, or not as described.
- The product is returned within the specified timeframe, typically within 15 days from the date of delivery.
- The product and its original packaging are returned in their original condition, including all accessories, manuals, and tags.
- Initiation of Refunds: To request a refund, please follow these steps:
- Visit the My Orders page: Click on the “Return” button next to the specific order you wish to return. This will initiate the return process.
- Review Return Eligibility: Most of our products are eligible for returns within 15 days from the date of delivery. However, we recommend checking the Product Description Page for the specific product you wish to return for any additional details or exceptions.
- Ensure Proper Packaging: When returning a product, it is important to ensure that both the product and its packaging are in the same condition as when it was delivered. This includes all accessories, manuals, and original packaging materials.
- Refund Processing Time: Refunds are typically processed within 7 business days from the date we receive the returned product. Please note that the actual refund processing time may vary depending on your payment method and financial institution.
- Refund Method: Refunds are issued in the original form of payment used for the purchase. If the original payment method is no longer valid or available, we will work with you to find an alternative refund method.
Cancellation Policy:
- Order Cancellation: If you wish to cancel an order, Visit the My Orders page: Click on the “Cancel” button next to the specific order you wish to cancel. This will initiate the cancel process.
- Refunds for Canceled Orders: If your order is eligible for cancellation, we will refund the full purchase amount through the original payment method. The refund will be processed within 7 business days.
- Non-Cancelable Products: Please note that certain products may be non-cancelable or subject to specific cancellation terms. These exceptions will be clearly indicated on the product page or during the checkout process.
General Notes:
- Return Shipping Costs: Unless the product is eligible for a free return as specified on the product page, the customer is responsible for the cost of return shipping.
- Non-Refundable Items: The following items are typically non-refundable unless they are damaged or defective:
- Personalized or customized products.
- Products that have been used extensively or show signs of wear and tear beyond normal use.
- Products without original packaging or missing accessories.
- Communication and Assistance: Our dedicated customer support team is available to assist you throughout the refund and cancellation process. If you have any questions or need further guidance, please don’t hesitate to contact us.
Please note that this Refund & Cancellation Policy is subject to change without prior notice. Any updates or modifications to this policy will be communicated through our website or other appropriate channels.
We appreciate your trust in Tircha and strive to provide the highest level of customer satisfaction. If you have any further questions or require assistance, please reach out to our customer support team, and we will be happy to help.
Who we share your data with
At Tircha, we prioritize the privacy and security of your personal information. We understand the importance of maintaining the confidentiality of your data and are committed to handling it responsibly. Rest assured that we do not sell or share your data with third parties for their marketing purposes.